Policies & Frequently Asked Questions
Below are a list of our policies and questions that we are often asked. Upon arrival, the reservation holder will be required to present a valid photo ID that matches the reservation name. If you have any other questions please contact us via our contact page or give us a call at 800-429-4361.
Vacation Guarantee/Travel Insurance available for New Bookings beginning March 27, 2020: The Vacation Guarantee Travel Insurance policy is 7% of your reservation total. This policy allows you a full refund less the cost of the Guarantee Policy up to 15 days prior to your arrival date. Once inside 14 days prior to your arrival, the Vacation Guarantee Policy allows you to reschedule your stay up to 1 year from your original arrival date. Though the Vacation Guarantee is an optional charge, Resort Properties Mngt has a no refund/no reschedule policy without it. If you cancel outside of 15 days prior to arrival and you have not purchased the Vacation Guarantee, there will be a $25.00 plus tax cancellation fee.
1st Night Deposit is due at time of booking and remaining balance is due IN FULL 14 days prior to arrival date. If you are making a reservation inside 14 days from date of arrival, the full amount is due at time of booking.
If you have paid via e-check and your check is returned for any reason, you will be responsible to pay $45.00 per returned transaction, in addition to the full amount that has been returned and is owed to Resort Properties Management for services rendered and to our Unit Owners for rents owed on reservations and stays.
We cater to responsible adults and families; you must be 21 years old to secure a reservation. Please keep in mind there are other guests staying at the condominiums.
Maximum occupancy limits are set by the State Fire Marshall’s Office and may not be exceeded. Capacities are as follows:
1 bedroom units = 4 persons ♦ 2 bedroom units = 6 persons ♦ 3 bedroom units = 8 persons ♦ 4 bedroom units = 10 persons
Sleeper Sofas: Sleeper sofas are not meant for adults, they are meant for children. There will be no refunds or adjustments made due to uncomfortable sleeper sofas.
We ask that each guest abide by this standard for the safety of all guests.
Each Condo has a set number of parking spaces that are allowed to be used with that condo rental.
1 bedroom units = 1 Parking Space ♦ 2 & 3 bedroom units =2 Parking Spaces ♦ 4 bedroom units = 3 Parking Spaces. Each guest/car will be provided with a parking permit (upon check-in) that is valid for dates of stay. Any car that does not have a valid parking permit is subject to towing at vehicle owner’s expense.
Parking Permits are checked nightly by Staff and Security. No trailers are allowed in main parking lots.
We cannot accommodate Charter Buses at any of our properties.
We love pets, but they are not allowed in our rental units. A $500.00 cleaning fee, plus any damages, will be charged if you ignore this policy.
We are non-smoking vacation rentals. Smoking is not allowed in the units, on balconies, breezeways or sidewalks. A $500.00 cleaning fee, plus any damages, will be charged if you ignore this policy. This includes: Cigarettes, Vaping and/or E-Cigarettes.
We try to honor guest requests for specific unit assignments when requested; however, we reserve the right to change rental assignments without notice or liability in the event the unit is sold, becomes unavailable, or due to mechanical issues.
Check-In Options: You have the option of doing a virtual check-in or personally check-in at one of the Resort Properties Vacations offices. To do a virtual check-in you must complete the e-signature confirmation that you will receive within 24 hours of booking. On the day of your arrival, you will receive an email that will have details on how to enter your condo such as the door code, checkout procedures etc. If you prefer to check-in at a front office, we ask that only 1 person from the party (name on reservation) enters the office.
Check – in time begins at 4:00pm (EST) on your scheduled check-in date, but is not guaranteed until the unit is cleaned and inspected. Late check-ins can be arranged by notifying our office before 4:00pm (EST).
Our units are cleaned and inventoried before and after each stay. Please do not remove anything from condos or move kitchen or furniture items to another condo and/or outside the unit. Guests are financially responsible for missing items, the need for excessive cleaning (due to but not limited to: stains, burns, soiled bedspreads, trashed units, etc.) or any damage due to negligence or any action on the guest’s part. Excessive cleaning fees begin at $50 per unit and increase depending on the size of the unit and conditions.
We furnish an initial supply of paper towels, toilet paper, trash bags, dishwashing detergent and dishwashing liquid.
A washer/dryer is furnished in each unit so you can refresh your linens, etc. We do not furnish laundry detergent.
Please empty the dryer’s lint tray after each use for better drying.
A fire evacuation map is posted on the back of your entryway door. You will also find a fire extinguisher under the kitchen sink or in the kitchen area.
We do not refund your payment if you check out early.
Check out time is by 11:00am (EST) on your scheduled departure date. Please complete your checkout at the office, bringing all keys with you. If checking out before office hours, place key(s) in the drop slot in the front office door. There is a charge of $25.00 for lost or unreturned keys.
Please set the thermostat to 72 degrees during the summer and 68 degrees during the winter.
Please don’t forget to empty all the items from the refrigerator and to take out the trash. At Bear Crossing, the dumpster is located to the left of the pool. At Cedar Lodge, the dumpster is located on the left side of the building. At Whispering Pines, the dumpsters are located between building 2, near the Indoor Pool Facility. At Big Bear Resort, the dumpster is located as you exit, on the right.
Please load and start the dishwasher – It is not necessary to wait until the wash/dry cycles are completed, as housekeeping will unload and put the items away.
Resort Properties Management LLC and respective Homeowner/HOA will not be responsible for accident/injury to guest, or loss of money, jewelry or other valuables.
To be considered Tax Exempt Resort properties Management requires a current Tax form. The TN sales tax forms are only good for 4 years after date of issue . Now if they have an Internal Revenue Service 501c3 letter, then the IRS letter does not expire. Please remember, even as Tax Exempt, you still have the Pigeon Forge local Tax of 2.5%.
All Amenities are Property Specific to each individual property.
Small Licensed Service Dogs allowed.